How did we get here?
Scaling an MSP is far from easy. For 10 years, James Vickery, our CEO and Founder, followed all the industry mantras, bought all the automation tools and hired, lost and trained techs over and over again. By 2012 he was at the peak of his frustration and realizing he had to radically change his MSP or face a long slow decline.
So he headed off in search of a solution to his scaling problem – how could he grow his business rapidly without sacrificing customer service while navigating increasing price competition and spiralling labour costs.
“After spending time off the tools and away from my traditional MSP business it became clear that in order to grow the company and maximise our margins the answer was offshoring. Almost over night it transformed my MSP by freeing up my time and our resources, dramatically reducing costs and – importantly – creating the ability to scale at will and maximize profits.”
With this new found capacity and resources, James realized that outsourcing had the power to transform other MSP’s facing the same challenges. and he could save his fellow MSP’s the hassle of offshoring their own support teams.