Time To Switch Pricing Models?

Switching pricing models isn’t easy. Among MSPs, there are differing opinions about pricing, which makes the decision to jump ship even harder. However, after you analyse how your current pricing model impacts your bottom line and take a look at the shift in pricing trends, you may well decide it’s time to make a change.…

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3 Big MSP Business Challenges – how Outsourcing solves them

MSPs have been facing the same top business challenges for years – generating leads, hiring and scaling. While aspects of all of these have gotten easier over the years, it’s been incremental. What I’ve learned after 20 years in the MSP business – if you want to make a real difference in your business you need to make real change. It’s why I set up Benchmark 365.

Embracing the concept of outsourcing can take some getting used to for the control freaks amongst us. But, done well, it has the power to up your skill levels across any number of disciplines, reduce your costs and free up time and resources.

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Outsourcing your MSP servicing – the ultimate checklist

If it can be done online these days – it’s pretty likely you can outsource it. In your MSP, I’d be surprised if you didn’t outsource something already. You can outsource lead generation, sales, marketing, copy writing and content production, book keeping and accounting and on goes the list.

But what about your customer support? If you are serious about scaling your MSP – you can’t really do it if you don’t confront the resource drain customer support puts on your business.

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Privacy Policy and GDPR

Well now that everyone’s inbox has cooled down from an onslaught of GDPR related panic-emails we thought it would be an appropriate time to share our updated Privacy Policy and the GDPR statement for Benchmark 365. We have implemented a robust and effective data protection program which complies with existing law and abides by the…

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Scaling your MSP – 5 Hard Truths

Scaling an MSP the traditional way is far from easy. For 10 years I followed all the industry mantras, bought all the automation tools and hired, lost and trained techs over and over again.

But in 2012 at the peak of my frustration I had the opportunity to travel overseas and learn how companies were truly built to scale. It was an eye-opening experience and broke away from all the IT industry Kool-Aid I’d consumed in the preceding 10 years. Today we are a totally scaled up MSP and we’re working with other MSPs and ITSPs right around the world to help them reach their goals faster.

It’s a funny thing when you’re on the ground in your business, you can’t always see the problems for what they are. After spending time off the tools and away from my traditional MSP business I started to recognise the reasons I’d struggled for so long.

Here’s what I learnt:

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5 Myths of Offshoring for MSPs

It’s an exciting time in the MSP industry with more and more ways to support customers, to offer new technologies and to find new profitable approaches to servicing clients. One of the hottest topics in the MSP industry right now is the concept of outsourced helpdesk services to underpin MSPs and ITSPs looking to grow…

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