Switching pricing models isn’t easy. Among MSPs, there are differing opinions about pricing, which makes the decision to jump ship even harder. However, after you analyse how your current pricing model impacts your bottom line and take a look at the shift in pricing trends, you may well decide it’s time to make a change.…Read more
MSPs have been facing the same top business challenges for years – generating leads, hiring and scaling. While aspects of all of these have gotten easier over the years, it’s been incremental. What I’ve learned after 20 years in the MSP business – if you want to make a real difference in your business you need to make real change. It’s why I set up Benchmark 365.
Embracing the concept of outsourcing can take some getting used to for the control freaks amongst us. But, done well, it has the power to up your skill levels across any number of disciplines, reduce your costs and free up time and resources.Read more
If it can be done online these days – it’s pretty likely you can outsource it. In your MSP, I’d be surprised if you didn’t outsource something already. You can outsource lead generation, sales, marketing, copy writing and content production, book keeping and accounting and on goes the list.
But what about your customer support? If you are serious about scaling your MSP – you can’t really do it if you don’t confront the resource drain customer support puts on your business.Read more
Scaling an MSP the traditional way is far from easy. For 10 years I followed all the industry mantras, bought all the automation tools and hired, lost and trained techs over and over again.
But in 2012 at the peak of my frustration I had the opportunity to travel overseas and learn how companies were truly built to scale. It was an eye-opening experience and broke away from all the IT industry Kool-Aid I’d consumed in the preceding 10 years. Today we are a totally scaled up MSP and we’re working with other MSPs and ITSPs right around the world to help them reach their goals faster.
It’s a funny thing when you’re on the ground in your business, you can’t always see the problems for what they are. After spending time off the tools and away from my traditional MSP business I started to recognise the reasons I’d struggled for so long.
Here’s what I learnt:Read more
It’s an exciting time in the MSP industry with more and more ways to support customers, to offer new technologies and to find new profitable approaches to servicing clients. One of the hottest topics in the MSP industry right now is the concept of outsourced helpdesk services to underpin MSPs and ITSPs looking to grow…Read more
Recently I recorded an interview with Steve Taylor of MSP Webinars in the USA. We had a great discussion about the value of outsourcing and offshoring your Helpdesk and NOC.Read more
At Benchmark 365 we pride ourselves on our incredible people. So we thought this week we would introduce you to one of newest team members – Khristine Here what’s what she had to say Tell us a little bit about yourself? My name is Khristine and I’m the (QA) Officer for our team here at…Read more
MSP’s and IT providers are fiercely divided on the topic of pricing models and which work the best. Is it hourly rates, fixed fee per user/device or a hybrid of both? Getting the pricing model right and understanding the numbers is the key difference between a lucrative IT business and a less profitable one.Read more
Recently I was interviewed by Auvik Networks for their Frankly MSP Podcast. It was a great opportunity to talk about the experiences and not always easy lessons I learned from spending 15 years building a successful MSP.
Here’s a few key points and also take a listen but here a few of the key points.Read more