Benchmark 365 CEO James Vickery offers his take on the Connectwise acquisition of Continuum and the shape of the industry going forward. Last week saw one of the biggest announcements in the MSP industry in recent memory. At the IT Nation conference in Florida, Connectwise CEO, Jason Magee, confirmed media speculation that they are acquiring,…
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One of the most common topics appearing on Reddit’s MSP sub-reddit r/MSP is about time sheets and the general distaste that many in our sector have for them. So let’s talk about why they are essential and how to make sure they get done. Often engineers don’t feel that time keeping is a necessary part…
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One of the many tools in the MSP arsenal is the use of CSAT – customer satisfaction – scoring / survey tools. Products like Simplesat, Smileback, Client Heartbeat and Customer Thermometer are all widely used tools in the MSP community. But what good is a CSAT tool if customers don’t respond to surveys? At Benchmark…
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Since launching Benchmark 365 in 2016, we’ve talked with more than 1000 entrepreneurs about MSP Growth. It’s also been a pretty interesting journey with our Benchmark 365 Partners. But what’s common for all is how often these MSPs are challenged by creating sustainable growth in their businesses.It’s definitely a more and more competitive industry but…
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We make partnering with us as easy possible. A question we often get is whether or not Benchmark 365 works with the tools you’ve come to know and trust. Well the good news is – Benchmark 365 is tool and vendor agnostic. We have specialists working with and training our team on all of the…
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Martin Haak of Infinite Edge is one of Benchmark 365’s oldest Partners and great success stories. Recently he was interviewed by Auvik for their Frankly MSP podcast. It’s great 15 minute listen on how a small or one-man MSP can be successful and have the kind of business and life they want. If you are…
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MSP owners want to add to their bottom lines as quickly as possible. While MSPs today are facing many challenges, higher labor costs are one of the most acute. With our platform, MSPs are cutting labor costs and netting more revenue every month. In fact, on average, our partners are adding $25,000 a month to…
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First and foremost, when partnering with Benchmark 365, it pays to always keep in mind the long-term results. Eventually, after the onboarding process, which takes a little commitment from you – you will be able to step away from addressing day-to-day technical issues and tackle the challenges of scaling your business and generating new revenue…
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As a global service provider offering outsourced helpdesk, 24×7 resourcing and peer community groups, Benchmark 365 is a market leader in helping Managed Service Providers grow profitably. A key part of this is making sure we can integrate with and leverage the most widely used systems and tools that help MSPs run their business. Benchmark…
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At our core, here at Benchmark 365, is the desire to help MSPs be more successful, more profitable and more in control. That’s why our 24×7 outsourced helpdesk for MSPs is only the half story. For over a year we have been working with Partners on Benchmark Peers – our exclusive growth community. We’ve got…
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