Scaling an MSP the traditional way is far from easy. For 10 years I followed all the industry mantras, bought all the automation tools and hired, lost and trained techs over and over again. But in 2012 at the peak of my frustration I had the opportunity to travel overseas and learn how companies were…Read more
It’s an exciting time in the MSP industry with more and more ways to support customers, to offer new technologies and to find new profitable approaches to servicing clients. One of the hottest topics in the MSP industry right now is the concept of outsourced helpdesk services to underpin MSPs and ITSPs looking to grow…Read more
Recently I recorded an interview with Steve Taylor of MSP Webinars in the USA. We had a great discussion about the value of outsourcing and offshoring your Helpdesk and NOC.
At Benchmark 365 we pride ourselves on our incredible people. So we thought this week we would introduce you to one of newest team members – Khristine Here what’s what she had to say Tell us a little bit about yourself? My name is Khristine and I’m the (QA) Officer for our team here at…Read more
MSP’s and IT providers are fiercely divided on the topic of pricing models and which work the best. Is it hourly rates, fixed fee per user/device or a hybrid of both? Getting the pricing model right and understanding the numbers is the key difference between a lucrative IT business and a less profitable one.
Recently I was interviewed by Auvik Networks for their Frankly MSP Podcast. It was a great opportunity to talk about the experiences and not always easy lessons I learned from spending 15 years building a successful MSP. Here’s a few key points and also take a listen but here a few of the key points.Read more
Last week we held our first Melbourne ‘beers + steak’ lunch for Benchmark 365 partners and peers in the Melbourne MSP space. It was a great day out with plenty of ideas shared along with some terrific food and an enjoyable selection of beers! As the event name suggests we chose to keep the event…Read more
MSP’s are experiencing a fundamental shift in the way we do business. Customer buying habits are quickly shifting from buying hardware and servers to cloud and SaaS applications. So how does an MSP grow revenue in a shifting market?Read more
Have you considered outsourcing or offshoring your MSP helpdesk or project work? Many have thought about it but wondered whether it will work – I know when we started out setting up a company overseas we had a whole bunch of concerns. As it turned out we had little to worry about. While offshoring is…Read more
A modern IT service provider or MSP usually offers NOC (network operations centre) services as part of a contract with their customers. Experienced MSPs know that addressing network and server alerts before their customers are impacted is a valuable offering and can prevent a disaster occurring. Some MSPs handle this by having an on call…Read more