Partner with Benchmark 365

Outsource your customer support to our offshore, around the clock Helpdesk, NOC, Level 1, 2 and 3 support. Our service is fully integrated with you and your team giving you infinite scale, maximising your profit and helping you to win more clients.

We provide:

• An offshore team of highly qualified Helpdesk, Systems and Senior Systems Engineers and Customer Friendly Dispatchers
• Total Service Desk Management and Call Centre – calls and emails answered in your company name
• Unlimited Sales Support from an experienced MSP and IT Sales Professionals dedicated to helping you win more business
• People, Tools, Training and Techniques to optimise your MSP for maximum growth and profitability
• The highest quality customer support – that is constantly measured and monitored

Custom, Scalable Service

Your on-demand team will support you and your customers as little or as much as you need to meet your budget and goals. Our Live Dashboard and Customer Portal lets you monitor and stay in total control of your MSP and customer’s experience in real time. You’ve got a great business, we’re here to complement it and help you grow and scale and create the customer experience you want for your customers.

We provide:

Dispatch	Answer calls, log and update service incidents, maintain constant contact with engineers, partners and end users.
1st Level IT Support	Windows Desktop support, Office and Office 365 support, Password Management, User Access Control, Minor Installations and Software Updates.
2nd Level IT Support	Escalated Complex Troubleshooting, Group Permissions, Virus and Spyware Response/Removal and Server Support.
3rd Level IT Support	Server Support, Active Directory, Network Support, Firewall and Network Related Troubleshooting, core LOB Application Troubleshooting.
NOC Services	24×7 monitor, patch and remediate faults with your RMM or ours.
Tier 3 Services	Expert consultancy from Australian based Solution Architects on complex infrastructure including Cisco, AWS and Azure – helping you to win the deal, develop the scope of work and professionally deliver a result.
Project Services	Office 365 migrations, endpoint staging, application rollouts, AWSand Azure migrations.
Sales and Marketing Support	Tap in to 15 years of MSP experience. Our Directors and Sales Coaches are with you every step of the way helping you to win more recurring revenue.

We integrate with you

We work with all of the tools your MSP is familiar with including ConnectWise, Manage and Automate, AutoTask and AEM, Freshdesk, Kaseya, Atera, Synchro and many more. We work using your RMM systems or you can save on licensing costs and use ours.

In addition to working with the tools that you’re already familiar with, we work every day with technologies that you support for your customers. Not only that, we can connect you with expert personnel to help you design solutions and sell more.